Refunds & Returns
Effective date: 3 October 2026
Hushlea Pro comes with a 100-Night Money-Back Promise. If it isn't right for you, we'll put it right, and here's exactly how.
Our 100-Night Money-Back Promise
You have 100 nights from the day your Hushlea Pro is delivered to ask for a full refund. You don't need to send the device back to us.
Why we ask you to give it 45 nights
Hushlea Pro doesn't blow air down your throat or hold your airway open with a mask. It works on what causes the problem: throat muscles that go slack as you sleep and let your airway narrow. Every night, gentle pulses get those muscles working. Like any muscle, they build strength through steady repetition, not in one go.
Some people hear a difference within the first few nights. For others, the change comes on gradually and becomes obvious after a few weeks of nightly use. It depends on how long the muscles have been slack and how heavy the snoring or sleep apnea is. Giving up after a handful of nights often means quitting right before it starts to work.
So before we can process a refund, we ask that you use Hushlea Pro for at least 45 nights in a row. The rule is there to protect you: it gives your body a fair chance to respond.
Before you ask for a refund, talk to us
Most early problems come down to patch placement, intensity level or the patch itself, and they're quick to fix. Email support@hushlea.com and we'll help you adjust.
Who qualifies
- You've used the device for at least 45 nights in a row
- You ask for the refund within 100 nights of your order being delivered
- You include your order number or other proof of purchase
To ask for a refund, email support@hushlea.com with your order number.
Damaged or faulty orders
If your order arrives damaged, or the device doesn't work out of the box, email support@hushlea.com within 48 hours of delivery. We'll look into it and send a replacement or a full refund, whichever fits.
Lifetime warranty
Every Hushlea Pro has a lifetime warranty on its electronics. If it stops working because of a manufacturing fault, we'll replace it free. The warranty doesn't cover Contact Patches, which are made to be used up, or damage from misuse or changes made to the device.
What we can't refund
- Contact Patches (they're made to be used up)
- Devices damaged by misuse
- Orders past the 100-night promise window
Returns and exchanges
We don't take returns or swap products. Refunds work as set out above, and you never send the device back. If your device has a fault, see the Lifetime warranty section.
Refund timing
Once we've reviewed your request, we'll email you our decision. If it's approved, the refund goes back to your original payment method within 10 business days. Your bank or card provider may take a few extra days to show it.
If more than 10 business days have gone by since approval and you still can't see the refund, email us at support@hushlea.com.
Questions?
For any question about a refund or a warranty claim: support@hushlea.com